The Ultimate Guide to Gifting Handmade Paintings

MeMeraki International Shipping Guide

Updated on

14 min read

Bringing handmade Indian art into your home, wherever you are in the world, is something we approach with dedication. Every international order at MeMeraki is handled with care from the moment it leaves the artist’s hands to the moment it reaches your doorstep.

 

 

The entire process of shipping involves multiple steps: production, packaging, export documentation, customs clearance, and final delivery. To ensure reliability at every step, we work with established global courier partners including DHL, FedEx, UPS, and Aramex. These carriers provide international express services, customs brokerage support, and door-to-door tracking.

In this guide, we walk you through the entire journey step by step, so you can feel confident about how your artwork is carefully packed, shipped, cleared through customs, and delivered to your doorstep.

 

 

Part I: The International Shipping Process

 

Speak with a MeMeraki Planner

Choosing the right artwork for your home, especially when you are located internationally, often comes with practical questions like timelines, production details, framing options, or shipping considerations for specific materials. To make this process easier, you may choose to connect directly with our art planner.

They work closely with the artist network and logistics team, which allows them to provide clear and accurate information about your selected artwork. During the conversation, they can help you understand:

  • The expected production timeline for the artwork
  • Whether the piece is ready to ship or made-to-order
  • Packaging requirements for the specific artform
  • Estimated dispatch and delivery timelines for your destination country

This conversation can be especially helpful for custom pieces, larger artworks, or time-sensitive deliveries. 

If you would like assistance, our team can arrange a conversation with a planner who will guide you through the details and help you understand the complete journey of the artwork you’re considering.

 

 

Where We Ship

MeMeraki proudly serves collectors worldwide. Our strongest international presence is in the:

  • United States
  • United Kingdom
  • Australia
  • Canada
  • Singapore
  • China/Hong Kong

Apart from these destinations, we serve almost all international shipping locations. Wherever you are, we work to ensure your artwork reaches you safely and smoothly.

 

 

Order Processing & Delivery Timeline

Every international order begins with careful internal preparation. Before your artwork begins its journey overseas, we make sure everything is thoughtfully reviewed, securely packed, and fully documented.

For customers visiting our store or gallery, we offer direct international shipping to your home, so there's no need to carry your artwork back with you. Custom commissions placed during your visit are shipped once ready, wherever you are in the world.

Processing Time (Before Dispatch)

Once your order is placed, here's what happens:

During this time, your artwork goes through quality checks, careful packaging preparation, documentation processing, and export booking. We treat this stage with great attention because it ensures your piece leaves us in perfect condition and fully compliant for international shipping.

 

 

Delivery Timeline (After Dispatch)

Once your artwork is handed over to our courier partner:

  • Estimated delivery: 4–10 working days

The final timeline depends on your destination country and the customs clearance process there. While most shipments move smoothly, customs authorities may occasionally conduct additional checks, which can extend delivery slightly.

Prefer to receive your artwork at a specific time? If you're travelling, moving, or simply want your piece to arrive when you're ready for it, we can hold your order and schedule dispatch accordingly. Just let us know your preferred delivery window at the time of purchase.

Throughout this journey, you receive tracking updates, and our team remains available to assist if needed.

 

Packaging Process

When your artwork begins its international journey, protecting it becomes our highest priority. Long-distance transit requires thoughtful preparation, and we approach it with precision and care.

Every international shipment is packed using:

  • Multi-layer bubble wrapping
  • Foam cushioning
  • Edge and corner protectors
  • Strong export-grade cartons
  • Wooden crates for fragile or heavy works

Heavy materials such as terracotta, marble, wood carving, blue pottery, dokra, black pottery, and lippan often require reinforced outer protection. If wooden packaging is used, fumigation certification is provided where required under international shipping regulations.

Every step is done with only one intention: that your artwork reaches you safely and exactly as intended.

 

 

Shipping Charges & Weight-Based Calculation

We believe in keeping shipping transparent and predictable. International shipping costs are calculated carefully to reflect the actual logistics involved in moving handcrafted artworks safely across borders.

A flat shipping charge of ₹4,000 applies to all international orders. Customs duties, taxes, or import charges applicable in your country are not included in this and are to be borne by the buyer.

Weight-based shipping applies to certain artforms due to their heavier or more delicate nature. The following are charged per kilogram:

For all other artworks, shipping rates are calculated based on destination, package dimensions, and courier rate structures.

Additional charges may apply in the following cases:

  • The artwork requires reinforced or special packaging, such as a wooden crate
  • The shorter side of the artwork exceeds 36 inches, or a décor item has any side exceeding 35 inches
  • You request express shipping (subject to availability; please contact us to confirm)
  • Your order contains more than two different product types

The shipping amount displayed at checkout reflects the real-time rates provided by our courier partners. This ensures that what you see is aligned with the actual cost of securely delivering your artwork to your location.

Our goal is to balance safe handling with fair pricing, so your artwork travels responsibly, without unexpected charges later. You can proceed with your purchase and our team will reach out to confirm any applicable additional charges before processing your order.

 

Documentation & Export Requirements

To make your international shipment smooth and stress-free, there are a few details and documents we’ll need from your end. Once these are shared, our team takes care of the coordination and compliance so your artwork can travel safely and without unnecessary delays.

 

Consignee Details (Recipient Information)

Please share:

  • Full legal name
  • Email ID (for shipment updates)
  • Reachable local contact number
  • Complete delivery address
  • Street / Apartment / Unit number / City
  • State / Province
  • Postal Code / Country
  • Accurate contact details help avoid hold-ups during customs clearance and delivery.

 

 

Tax & Compliance Information (If Applicable)

IGST Payment Status

  • If exporting under LUT / BOND, a copy of the LUT/BOND is required
  • If IGST has been paid, confirmation is needed

    GST / IEC Details (import-export certificate)

    E-Way Bill
  • Required if the shipment value exceeds ₹50,000

 

Value & Safety Documentation

To ensure your artwork is protected and cleared smoothly, certain value and safety documents may be required depending on the shipment. You don’t need to prepare these in advance. Our team will guide you and inform you clearly if anything is needed from your side.

 

Proof of Value

In some cases, customs may require a purchase invoice or valuation certificate to verify the declared value of the artwork. If required, we will share the format and guide you through the process.

 

Indemnity Letter

An indemnity letter is a document that protects the shipping carrier or customs authority by confirming that the sender takes responsibility for the declared value and condition of the artwork being shipped. For fragile or high-value artworks, this may be required as part of shipping compliance.

Every document your shipment requires, from paperwork to compliance, is handled entirely by us. All you need to do is look forward to receiving your artwork.

 

 

A Gentle Reminder

Customs authorities may conduct inspections, and final delivery is subject to clearance at the destination country. Any applicable import duties or local taxes are handled by the consignee as per local regulations.

We understand that international shipping can feel detailed and paperwork-heavy. Please know that you are not navigating this alone. Our team will guide you at every step, clarify any requirement, and ensure your artwork moves forward with care and confidence.

 

Customs Duties & Import Taxes

Import duties and taxes are determined by the customs authority of the destination country.

Key points customers must understand:

  • Duties are not included in product or shipping price.
  • The customer is responsible for paying import duties.
  • Customs calculates duty based on:
    • Declared value
    • HSN code classification
    • Country of origin

Courier partners handle customs brokerage and will contact the recipient if payment is required before delivery. Failure to pay duties may result in shipment hold or return.

 

Damage Reporting

If a shipment arrives damaged:

  • Report within 48 hours
  • Provide a clear unboxing video
  • Share photographs of outer packaging and internal damage

Resolution depends on damage assessment and documentation.

 

 

Cancellation & Returns Policy for International Orders

We understand that sometimes plans change, and you may have questions about cancelling or returning your order. International returns involve customs procedures and cross-border freight movement, which makes the process different from domestic returns. We want to make this as simple and fair as possible and always transparent.

Before Your Artwork Is Shipped

If All international orders are final once payment is confirmed. This is because most of our artworks are handcrafted and made-to-order, which means production begins shortly after your order is confirmed. Cross-border logistics also make it impossible to intercept or redirect a shipment once it is in motion. For these reasons, we are unable to accommodate cancellation requests after an order has been placed.

That said, we understand that exceptional circumstances arise. If you find yourself in an unusual situation, please reach out to us at wecare@memeraki.com or on WhatsApp and we will do our best to help.

After Your Artwork Has Been Shipped

International returns after dispatch are generally final. This means that once the item has left our facility and is on its way to you, it cannot be returned for a change of mind.

Here’s how we make it fair and reassuring:

  • Pre-Dispatch Photos:

Before any international shipment leaves our facility, we send you clear photos of the artwork. This gives you visual confirmation of the condition and appearance before it begins its journey.

  • Customised and Framed Pieces:

Because these are made just for you, customised and framed works are not eligible for return once shipped.

 

Damages and Exceptional Situations

We understand that sometimes, uncommon situations arise.

If your artwork arrives damaged or defective, we ask you to contact us right away with photographs and details. We will review the case individually and may offer:

  • Repair, where feasible
  • Replacement if available
  • Store credit or refund (depending on the situation)

Please note that such situations are rare and are reviewed individually with care and understanding. While we may not be able to approve every request, we promise to assess each case thoughtfully, transparently, and with genuine consideration for your concern.

 

Local Restoration Possibilities

In some cases of minor damage that does not affect the integrity of the artwork, local restoration where feasible may be recommended. Our team can help assess whether this is a possibility for your piece.

 

Missing Shipments

In the rare event that your tracking shows no movement for an extended period or your shipment appears to be lost in transit, please reach out to us at wecare@memeraki.com or on WhatsApp as soon as possible.

Once notified, our team will immediately raise an investigation with our courier partner on your behalf. International shipments can occasionally be delayed due to customs holds, transit disruptions, or logistical exceptions; most of these resolve within a few additional days. If the shipment is confirmed lost, we will work with you to find the right resolution, whether that is a replacement or a refund.

We track every international shipment on our end and will proactively reach out if we notice anything unusual before you do.

 

Customer Experience After Dispatch

Once your artwork begins its journey, we stay closely connected to ensure everything moves smoothly.

  • Tracking Details: As soon as your order is shipped, you will receive a tracking number so you can follow its journey in real time.
  • Shipment Updates: The courier partner will share regular movement updates, keeping you informed at every major transit point.
  • Customs Clearance: Customs procedures at destination are handled by the courier’s brokerage team. If any additional information is required, you will be notified directly.
  • Duties & Taxes: If import duties or local taxes are applicable, the courier will inform you before delivery so there are no unexpected surprises.
  • Ongoing Support from MeMeraki: Even after dispatch, we remain available for coordination and support. We actively track all our outbound shipments and try to take care of any shipping/customs related issues without getting you involved. 

If you need documentation, clarification, or assistance related to your shipment, our team is just a message away.

Your artwork may be travelling across borders, but you’re never navigating the process alone. We stay with you until it safely reaches your hands.

 

 

Part II: Country-Specific Shipping Information

 

We are proud to ship artworks worldwide. Over the years, collectors from the United States, United Kingdom, Australia, Canada, Singapore, China, and many other countries have welcomed MeMeraki pieces into their homes.

Wherever you are located, we do our best to ensure your artwork travels safely and reaches you with complete transparency.

 

United States (USA)

  • Shipments valued above USD 800 may require formal customs clearance.
  • Please ensure your full legal name, complete address, and contact number are accurate.
  • The courier may reach out to you for customs confirmation.
  • Any applicable import duties must be paid before delivery.

For faster delivery: Kindly respond promptly to courier emails or calls so your shipment is not held at customs.

 

United Kingdom (UK)

  • VAT and import duties may apply according to UK regulations.
  • The courier may contact you for VAT payment before delivery.
  • Accurate contact information helps avoid delays.

Important: Delivery may be temporarily held until customs charges are cleared.

 

Australia

  • Australia follows strict customs and biosecurity regulations.
  • Any wooden packaging used is ISPM-15 certified and fumigated as per international standards.
  • You may be contacted for customs verification.

Tip: Please keep an eye on your email for any customs communication to prevent delays.

 

Canada

  • GST/HST or provincial taxes may apply.
  • Deliveries to remote areas may require additional time.
  • The courier may request payment of duties before final delivery.

For smooth delivery: Keeping your phone reachable during expected delivery dates can help avoid missed coordination.

 

Singapore

  • Customs clearance is generally smooth and efficient.
  • Accurate contact details help prevent minor delays.
  • Import GST may apply depending on order value.

Typical timeline: Most deliveries are completed within 4–6 working days after dispatch, subject to clearance.

 

China/Hong Kong

  • Customs regulations are strict and documentation-sensitive.
  • The receiver may need to provide identification or additional documents.
  • Import duties and taxes are payable by the customer.
  • Certain categories of artwork may require additional review.

Important: Kindly cooperate with the courier if any documentation is requested to ensure timely release.

 

What You Need to Do as an International Customer

International shipping involves customs procedures in every country. While we manage packaging, documentation, and coordination from our end, there are a few simple steps that help ensure smooth delivery on your side:

  • Provide your complete and accurate shipping address
  • Share a reachable phone number and active email ID
  • Respond promptly if the courier contacts you for customs confirmation
  • Pay any applicable import duties or local taxes (as per your country’s regulations)
  • Record an unboxing video at the time of delivery (important for insurance support)
  • Inform us within 48 hours if there is any visible damage

 

Shipping to Other Countries

If your country is not specifically listed, please don’t worry. We ship to almost all other international destinations as well. Customs procedures and delivery timelines may vary depending on local regulations, but our team will provide you with all necessary guidance once your order is confirmed.

No matter the destination, our commitment remains the same. Careful handling, clear communication, and continued support until your artwork reaches you safely.

 

A Closing Thought

 

When you choose a handmade artwork, you are choosing something created slowly, patiently, and with human hands. That choice means a great deal to us.

Across distances, time zones, and borders, there is a simple connection at the heart of every international order: trust. Trust in the artist who created the piece. Trust in us to care for it. Trust that it will arrive safely and become part of your space.

We never take that lightly. Every shipment represents someone’s story, someone’s home, someone’s anticipation. We understand the excitement of waiting, the emotion of unboxing, and the significance of welcoming art into your life.

Wherever you are in the world, thank you for allowing us to be part of that moment. Your faith in our work encourages our artists, preserves traditions, and keeps meaningful craftsmanship alive. We look forward to continuing this journey with you.