Frequently Asked Questions

MeMeraki is a DPIIT–National Startup Award–winning venture that serves as a heartfelt home for India’s traditional artists. We bring talented master artisans from the remotest corners of India onto the digital stage (many for the very first time). Through meaningful storytelling and a global online store, we help them share their craft with the world and earn a fair, dignified living.

Our mission is simple: to preserve India's heritage, celebrate our master artisans, and help them build brighter futures by connecting them directly with people who truly value their craft.

At the end of the day, we understand that art is a long-term investment and something you will see every day in your home. Our goal is to help you choose artwork that brings lasting joy and preserves an authentic piece of India's heritage within your space.

Since our founding in 2019, we've served over 16,000 customers globally. And you don't have to take our word for it—read what they say about their MeMeraki experience here.

We’ve also had the privilege of working with giants like GMR, the Ministry of Culture, Google, PepsiCo, Apollo Hospitals, Amazon, GMR Group and many more.

We're based in Gurugram, India, and work closely with artisan communities across the country.

Our products are available for purchase worldwide.

Yes, we have two permanent stores in Delhi-NCR. Each store is thoughtfully curated with our most exclusive artworks and signature designs.

Along with our stores, we also participate in exhibitions across India (and sometimes internationally!). These exhibitions are a wonderful way to explore themed collections, discover rare artforms, and interact with artists in person.

To stay updated, you can sign up for our emails or follow us on social media.

Gurugram Store - Explore a wide range of collections across artforms, sizes, and budgets, including artworks not listed online.

📍 216, Centrum Plaza, Golf Course Road, Sector-53, Gurugram (122002)
⏰ 11:00 AM - 5:30 PM, Monday to Saturday

New Delhi Store - Find our most exclusive pieces and contemporary, boundary-pushing designs.

📍 Ground Floor, The Kunj, 8, Nelson Mandela Marg, Vasant Kunj, New Delhi (110070)
⏰ 11:00 AM - 6:00 PM, Monday to Sunday

Only a select group of verified artists are listed on MeMeraki. We collaborate exclusively with artists who have proven credentials in their art form - such as National Awards, Shilp Guru Awards, Padma Shri honours, and other recognised achievements. Many of them come from generational lineages of practising and preserving their craft..

Every artist goes through a strict vetting and verification process, and onboarding is invite-only. This ensures the artworks you buy are authentic, original, and created by trusted masters of their craft.

Most artworks sold online are prints, not handmade originals. Many of these prints are also unlicensed, which means the original artist does not receive any compensation for the use of their work. When buying art online, always check the product description to ensure you’re purchasing legally licensed artwork and not an unapproved duplicate.

With MeMeraki, you never have to worry about authenticity or licensing. We specialise in original hand-painted artworks created and signed by verified master artists. For the prints we offer, each piece is legally licensed directly from the artist and is compensated fairly. Each purchase also includes a Certificate of Authenticity, ensuring you receive genuine, ethically sourced artworks.

Handmade pieces take time, skill, and years of practice. When you buy handcrafted art, you’re paying for the artist’s labour, heritage techniques, and quality materials. Each handmade artwork is intentionally created and naturally unique, even if the artist makes multiple pieces in the same style.

The making time for our artworks ranges from a few days to several months, depending on the size and complexity.

Buying handmade art is one of the rare ways to bring home something slow-made and meaningful - something created with thought and care, not mass-produced for the masses.

Most of our artworks can be customised in colour, size, and design elements to match your specific requirements.

You can also commission a fully bespoke artwork, created from scratch based on your vision and preferences. MeMeraki has experience years of experience in pioneering fresh concepts using traditional Indian arts. As showcased in our Designed by MeMeraki collections and various prominent exhibits such as Design ID and AD Design Show.

For custom artwork orders, please use the WhatsApp chat or email us at wecare@memeraki.com to discuss your requirements in more detail.

Yes. We offer bulk orders for corporate gifting and even personal special events such as weddings and anniversaries.

Just reach out with your needs and timeline, and we’ll help curate and customise pieces based on your needs.

Each product page clearly mentions whether the piece is ready to ship or made-to-order under the product title.

Custom or handcrafted items take longer to make. Hence, for people on a shorter timeline, we keep an inventory of 'Ready-to-Ship' artworks that ship out within a few days.

Yes, we ship worldwide and pack every order securely for long-distance travel.

Yes, MeMeraki offers an AR (Augmented Reality) art preview feature that allows you to visualise artwork on your wall directly through your phone. On each product page, click the ‘View in Your Room’ button below the artwork image to instantly place the piece in your space using your phone camera.

For more complex compositions or gallery wall layouts, you can reach out to our Art Planning team. Share a photo of your wall through the contact options on our website, and our in-house design team will prepare customised mockups and layout options.

Please note that after the first two mockup iterations, a small service fee may be charged to cover curation and design time. If you decide to purchase the artwork, this fee will be fully adjusted as a discount at checkout.

Yes! You can buy a MeMeraki Gift Card directly on our website in a range of denominations, so your loved ones can select the artwork or artisan they resonate with most.

No, we currently sell artworks unframed (unless explicitly mentioned otherwise) and do not provide framing services.

Since all our artworks are made to order, we do not accept returns or refunds for items received in good condition.

In the rare case of damage or defect, contact us within 48 hours with photos via wecare@memeraki.com or WhatsApp. We can offer a repair, replacement, or store credit/refund. Once approved refunds are processed instantly; bank reversals may take 5-7 business days.

Please read our full Return Policy for more details.

Yes. Every piece is handmade or hand-finished by trained artisans. We celebrate heritage craftsmanship, not industrial production.

In the rare cases where we offer non-handmade items such as prints, they are always clearly marked and ethically licensed and sourced from partners who share our values.

Yes, all our artworks include a digital certificate of authenticity. It verifies the artwork, the artisan, and the tradition it comes from.

We try our best to photograph and edit our product pictures carefully so colours and details are as accurate as possible. Since these are handmade, slight natural variations may occur.

Keep artworks away from direct sunlight, moisture, and dust. For framed pieces, wipe the glass gently; for unframed items, store them flat or rolled. We’re always happy to guide you on care based on material and artform.
You can also read detailed care instruction guide.

We have a dedicated team of expert Art Planners to help you. Simply click 'Talk to Expert' and share your budget, style preferences, and requirements. We'll send you a curated list of artworks that match your needs and guide you through the final selection—all without leaving your chat window.

Custom paintings are not priced on a per-square foot basis. They are priced based on the artist's workmanship, skill, and the time required to complete the artwork.

If the artwork is in a size the artist regularly creates, they already know the layout and elements, and can work from their existing outlines. However, when a piece is commissioned in a custom size, the artist must rethink the entire composition, deciding where each element should go and ensuring the artwork looks balanced and beautiful, rather than simply stretched to fit new dimensions.

Customized artworks require additional ideation, planning, and multiple trials to achieve the right visual harmony. Because of this extra effort and design work, custom-sized paintings will always cost more.

Once you have finalized the artwork you want, we’ll share the pricing within 24-48 hours.

A non-refundable advance payment is required to begin, as customised pieces are made exclusively for you. We'll share 2-3 progress updates during the process. Most custom artworks take 3-4 weeks, and we'll inform you upfront if it may take longer. A completely custom artwork would take at least 5-6 weeks.

If you want alternate colours for an existing artwork, we'll share 4-5 colour swatches after the initial sketch. The rest of the process remains the same.

Yes, absolutely. Just let us know which artist you want to work with and we'll take care of the rest. It's that simple.

Our website showcases all MeMeraki artists, complete with their portfolios, artwork collections, biographies, and achievements. You can browse through their profiles, learn about their craft and heritage, and select the artist whose style and story align with your vision.

Yes. Our artworks make beautiful, thoughtful gifts. You can request to add gift packaging, and if you'd like to include a personalised message, we can include it for you as well. Your gift will arrive carefully wrapped and truly special.

We work closely with interior designers and architects to curate art collections that align with your project's themes, palettes, and stories.

Partnering with us gives you access to our network of 500+ master artisans, along with our best in class design, content, and research teams. You also get access to exclusive unlisted artworks and special pricing.

Quite extensively. We can adjust size, colours, subject matter, and format depending on the artform — while preserving authenticity.

We also experience creating entirely new artworks compositions and installations from scratch.

Beyond design firms, MeMeraki works with corporates and brands across industries to create unique, culturally rooted initiatives. These partnerships help companies build an authentic India-centric identity while contributing to the livelihoods of traditional artisans.

Our corporate offerings include:

• Custom bulk corporate gifting with handcrafted art
• Art sourcing and curation for offices and workspaces
• Employee engagement through hands-on art workshops
• CSR collaborations that support artisan communities
• Marketing, branding, and content campaigns rooted in Indian heritage

Yes, we offer licensing for select artist catalogs for commercial use. Share your project details with us, and we'll connect you to the right artist, advise on permissions, and help set fair pricing for both you and our artisans.

Domestic orders above ₹1,999 qualify for free shipping. International orders have a flat shipping fee of ₹4,000.

Certain fragile or oversized packages may require special packaging (e.g., wooden crates), which will incur additional charges based on per-kg rates.

See our Shipping Policy for more details.

Delivery timelines depend on the product and location. Ready-to-ship pieces usually dispatch within a few days, while handcrafted items take additional time. Exact timelines are shown at product pages.

Fragile artworks are professionally packed using protective layers and strong packaging materials to ensure they reach you safely. Delicate pieces may be shipped in wooden crates.

Yes. Once your order ships, you'll receive a tracking link over email to follow its journey.

Import duties vary by country and are usually collected at the time of delivery. These charges are outside our control and must be borne by the buyer.

Your purchase directly contributes to an artisan's livelihood. A significant portion of every sale goes to the artist, enabling sustainable income and continued practice of traditional arts.

Every order allows our artists to save funds for the future, support their families and send their kids better schools.

Our platform represents a vibrant ecosystem built on trust and scale:

• Master Artists: We work directly with 500+ Master Artists from across India.
• Heritage Documented: We have documented 300+ unique Artforms from across India.
• Global Reach: We serve customers across 40+ countries, connecting Indian crafts to the entire globe.
• Artist Empowerment: We have paid out over 7+ Crore INR directly to our artists in the last four years, ensuring a fair and dignified living.
• Product Offering: Our online store features over 10,000+ unique Products.
• Offline Presence: We have showcased our artists' work through 10+ Major Installations and 15+ Exhibits worldwide.
• Community Connection: Our stories reach over 10M+ Monthly Social Media Reach, building a global community that values craft.

We follow an artisan-first pricing model. This means every artist is paid the price they quote—no haggling, no undercutting, ever.

As of October 2025, our artists have collectively earned ₹7+ crore through MeMeraki. On average, we have been able to create a 20–30% income uplift for our artisans.

We always encourage our artists to stay true to their craft by using the materials and processes most authentic to their artforms. Naturally, some traditions are more eco-friendly than others, depending on their history and technique.

Every product page clearly lists the materials and mediums used, so you always know exactly what you're bringing home.

We partner directly with master artisans to document their techniques and provide opportunities for global exhibitions, workshops, and sales. This helps preserve traditional Indian art for future generations.

We regularly publish articles and videos about Indian artforms and artisan communities. Many of these pieces have gone viral, generating millions of views and increasing public awareness.

We actively protect our artists' intellectual property and copyright. All artists retain ownership of their designs, and we do not tolerate unauthorized use.

MeMeraki has strict internal processes to prevent copied artworks from being listed. We have also publicly addressed cases where other brands or platforms have imitated our artists' work.

If you're an artist or a customer and believe you've spotted an artwork that is a copy of someone else's work, contact us via email or chat. We will review the case promptly and take corrective action.

Email: wecare@memeraki.com
Phone/WhatsApp: +91 99715 93574

Mailing Address:
MeMeraki Retail and Tech Pvt Ltd
216, 2nd floor, Centrum Plaza, Golf Course Road
Gurugram, Haryana (122002), India

Our primary working hours are 10:00 AM to 6:00 PM, Monday to Saturday. Responses may be slower outside these hours.

We believe in personalised customer service and pride ourselves on warm, attentive support. Once your order is placed, our team coordinates closely with the artists and tracks every stage of your order. For longer timelines, we share regular progress updates and photos.

Of course. You can use our 'Talk to Expert' option for a guided buying experience. Just tell us what you're drawn to colours, themes, spaces and we'll help you discover pieces that resonate with you.

You can also explore our Art Guides for inspiration and guidance on selecting and caring for Indian art.

Yes. All payments are processed through trusted, encrypted gateways (Shopify checkout and Razorpay payment gateway) to keep your information secure.

We accept major cards, UPI, net banking, and wallet payments. International cards are supported as well.

Yes, EMI or split payments are available on select payment methods. You might also be able to avail no cost EMI on select payment options.

Yes. All prices shown on the website are inclusive of GST unless mentioned otherwise.

Yes, you can request a GST invoice via our support channels.